Voice and chat agents, LLM integrations and ML systems that keep working after the demo. Formerly Lead Data Scientist at Volkswagen and Senior Data Scientist at Konica Minolta.
From enterprise data science to agents that answer phones every day.
saved per month by an AI assistant in 1st-level support (Konica Minolta)
forecast accuracy for consumables sales
in enterprise ML, incl. Lead Data Scientist at Volkswagen
voice & chat agents handling real customer calls in DACH
Most AI projects stall between a convincing demo and something customers can rely on. That gap is my job.
Phone and chat assistants that book appointments, answer questions and hand over to humans, with SIP telephony, tool calling and conversation analytics.
Guardrails, evals, observability, multi-tenancy and GDPR, so your AI survives real users, edge cases and model updates.
Forecasting, predictive maintenance, data models and teams, plus trainings that make AI usable for the business.
Design, build and operate AI phone and chat agents for companies in Germany, Austria and Switzerland.
University of Europe for Applied Sciences, Dubai.
Team lead; predictive maintenance, enterprise data model, CRM with higher lead conversion, data governance.
AI support assistant saving €34k per month; 93% sales forecast; mentoring.
Leibniz University Hannover.
Fictional domains, real engineering. Every repo is tested in CI.
voice-receptionistGerman voice agent on LiveKit: STT → LLM with tools → TTS, SIP-ready.
appointment-agentTyped tool calling, prompt-injection guardrails, PII-safe logs, regression evals.
rag-with-sourcesRAG with verified citations and an honest "I don't know".
mcp-calendar-serverMCP server over a REST API with idempotency and safety annotations.
demand-forecastingGradient boosting vs. seasonal baseline with a rolling backtest.
voice-agent-audit20 scenarios that break voice and chat agents, with a one-page audit report.
ask-irenaThe assistant on this page: grounded answers, refusals, rate limits.
AIrena, my AI assistant, knows my verified profile, in English and German. If it doesn't know something, it says so, exactly the behaviour I build for clients.
Prefer to write directly? irena@aiden.ae
