From pilot to measurable results.

ContextEuropean headquarters of an office-technology group; high volume of repetitive first-level support requests.

What I didDesigned and built an AI-powered virtual assistant that handles first-level requests and hands over to the support team when needed.

ResultCost savings of €34,000 per month in the German national organisation alone.

ContextPlanning of consumables (cartridges) across a large installed base of devices.

What I didBuilt an AI forecasting model from historical sales and device data. A public re-implementation of the approach is on GitHub.

ResultForecast accuracy of 93% for future cartridge sales.

ContextSmall and mid-sized companies in Germany, Austria and Switzerland miss calls outside office hours and during peaks.

What I doDesign, build and operate phone and chat assistants: appointment booking, callbacks, human handover, telephony integration, GDPR documentation, quality checks on real conversations.

ResultCalls are answered around the clock; every booking is read back and confirmed before it is made. The safeguards are open-sourced in voice-receptionist and voice-agent-audit.